A sanitation game changer for Africa and the world


Millions of South Africans are among the 4 billion+ people that are without decent and sustainable sanitation in the world. And our horror stories are well documented, including the shocking cases of school pupils that have died in pit latrines. Many more countries in the world have faced similar cases and clearly this is a […]

The future success of our cities must begin today


The City of Cape Town’s transport directorate published a report late last year that showed the city’s economy loses R2.8bn every year due to traffic congestion. When traffic is gridlocked, goods can’t be delivered, worker productivity is reduced and investors are reluctant to invest. The report also reflected on the sobering statistic: low-to-medium-income commuters spend […]

Get business on board to cut disaster risk


From micro family-run ventures to giant multinationals, companies are often hard hit by disasters that erode their bottom line or force them out of business altogether. But while companies have much to lose, they have a huge amount to offer, so it is vital that we better engage the private sector if we are to […]


Achieving a digital balance in a technology-driven world: At what cost?

Exactly 2 years ago, I wrote about something that I felt was shameful for an academic like me to write about. It was how...


Employee experience is vital to good CX: here’s why

Today, most companies understand the need to focus on customer experience (CX). But in their efforts to offer the best CX, some fail to...


How to save South Africa

On a midsummer morning in 1999, John F. Kennedy Jr., his wife Carolyn and his sister-in-law Lauren boarded an aircraft in New York to...